Data Deletion

You can request deletion of data associated with your account. Manual requests are recorded with a confirmation code, then verified before destructive account data is removed.

What Data We Store

Account & Business Data

Business name, email address, and contact information
WhatsApp Business Account (WABA) IDs and phone number IDs
Business verification documents and Meta Business Manager details
Billing records and payment history
User preferences and account settings

Retention: Kept while needed for the service and applicable accounting/legal obligations; verified deletion requests remove deletable account data.

WhatsApp Message Data

Outgoing message content and media files you sent through our API
Incoming message content from your customers
Message delivery and read receipts
Webhook event payloads received from Meta

Retention: Automated retention is deployment-configurable; a verified deletion request removes account-owned message records.

Contact Data

Phone numbers of contacts you have messaged
Contact display names (if imported)
Opt-in and opt-out consent records
Tags and segments applied to contacts

Retention: Kept while the account is active unless a configured retention window or verified deletion request removes it.

Technical Logs

API request logs (endpoints, status codes, timestamps)
Webhook delivery logs
Authentication and session logs
IP addresses associated with your account activity

Retention: Retention is deployment-configurable; security/audit records may be retained where needed to evidence security or deletion actions.

WhatsApp Data Disconnection

To revoke SK Digital's access to your WhatsApp Business Account before requesting data deletion:

Log in to Meta Business Suite (business.facebook.com)
Go to Business Settings → Accounts → WhatsApp Accounts
Select your WhatsApp Business Account
Under "Solution Providers," find SK Digital and click "Remove"
Confirm the removal when prompted

Facebook Login Data Deletion

If you used "Login with Facebook" to connect your account, you can remove SK Digital's Facebook app permissions:

Go to your Facebook account Settings
Click on "Apps and Websites" in the left sidebar
Find "SK Digital" in the list of connected apps
Click "Remove" next to the SK Digital app
Confirm removal — this revokes all Facebook permissions granted to SK Digital
Submit a data deletion request below to remove all stored data

Two URLs are registered with Meta, and they do different jobs. The Data Deletion Callback URL is https://meta.sanjusk.in/api/meta/data-deletion — Meta posts a signed request to it when someone removes SK Digital from their Facebook settings, and it deletes that account automatically and returns a confirmation code. The Data Deletion Instructions URL is https://meta.sanjusk.in/data-deletion — this page.

Deletion Process

After submitting a deletion request, here is what happens:

Request Recorded

The platform stores your request and gives you a confirmation code and status link.

Identity Verification

We verify that the requester is authorised to delete the account or data.

Deletion Processing

Verified account-owned data is removed from the live application stores covered by the deletion service.

Status Updated

The confirmation-code status page is updated when processing completes or if manual follow-up is required.

Backups

Backup handling depends on the backup system enabled for the deployment. We do not claim a fixed backup-purge window unless one is actually configured.